Frequenly Ask & Questions.

HOW DO I RESERVE A BIKE?

Answer

1) The customer can reserve bike through website (www.moveonwheels.in): select pickup time and date and return time and date and select a bike. And make payment for the ride.

2) Customer can also reserve bike through MoveOnWheels App.

FROM WHERE DO I PICK UP THE BIKE?

Answer

Select the bike pickup point from your nearest location to rent a bike.

WHAT ARE THE DOCUMENTS THAT I NEED TO SUBMIT TO TAKE THE BIKE?

Answer

Driving license is the document required to rent a bike.

WHEN DOES MY ORDER GET CONFIRMED?

Answer

The order will get confirmed within a couple of minutes after the OTP is verified.

WHAT IS THE PROCESS TO CANCEL MY BOOKING?

Answer

The customer can cancel the reserved bike but you have to pay 50% of amount.

IS THERE ANY LIMIT ON THE AGE OF THE RIDER?

Answer

Yes, minimum age for the rider is 18 years, the customer must have driving license.

IS FUEL INCLUDED IN THE TARIFF?

Answer

No, fuel is not included in the Tariff.

IS THERE ANY LIMIT ON THE NUMBER OF KILOMETERS THAT I CAN RIDE FOR A DAY?

Answer

Yes, kilometre limits depending on the bike(TC Applied).

IS THERE ANY DEPOSIT THAT I HAVE TO PAY?

Answer

No, the Customer has to pay minimum charges.

DO YOU HAVE LATE RETURN PENALTIES?

Answer

Yes, we have late return penalties depending the travelled kilometres.

HOW LONG WILL IT TAKE TO GET THE REFUND IF ANY?

Answer

The amount will be refunded within 7 working days.

CAN I RIDE THE BIKE IN OTHER STATES?

Answer

Yes,(TC Applied).